justInCase (CEO: Kazy Hata, “justInCase”) conducted a customer survey of COVID-19 Cover, which was launched on May 1, 2020. Respondents said they were most concerned about their families and themselves being infected, and secondly 71.4% of them have the concern over the risk of being an infected person without any symptoms and infecting someone else. In addition, 33.9% of respondents said they wanted to make donation to medical workers through this insurance, uplifting the spirit of mutual support.

Key Takeaways

Customers’ views

① Infection risk was most felt, followed by the risk of infecting someone unknowingly as an infected person without any symptoms
② 60% have been going to workplaces
③ 40% signed up this insurance not only themselves but also their family members
④ 84.8% immediately decided to sign up this insurance
⑤ 34% said they would like to make donation to medical workers through this insurance.

COVID-19 Cover Customer Survey Results

①What are your concerns during the COVID-19 pandemic?

1st “My family and I get infected” 83.0%
2nd “I am infected without any symptoms and infect someone unknowingly” 71.4%
3rd “I don’t know how long this pandemic crisis will last” 57.1%

② What is your current work mode?

「Go to workplaces」60.7%、「Work from home」22.3%、「Not working」17.0%

③The proportion of signups for both policyholders themselves and their family members

37.5%

④84.8% of respondents immediately decided to sign up this insurance

Signup decision time
Immediately 84.8%
Took a while to consider 15.2%

⑤ What drove you to sign up this insurance?

33.9% said they wanted to donate to medical workers

Supporting partners

We are honored to have the following companies who recognize the product concept of COVID-19 Cover and become our supporting partners.

・CYURICA Co., Ltd.
・Connehito Inc.
・JFR CARD Co.,Ltd.
・TOKYU INSURANCE CONSULTING Co.,Ltd.
・ITOCHU Orico Insurance Service Co., Ltd.
・SBI SECURITIES Co., Ltd.
・NEWTON FINANCIAL CONSULTING, Inc.

About COVID-19 Cover

https://medical.justincase.jp/entry

• Procedure is completed on smartphone or web, no face-to-face contact with people is required
• A lump sum benefit payment of ¥100,000 for hospitalization for 2 days 1 night or longer
• Those who are diagnosed with new coronavirus and treat it at home are also covered
• Coverage is effective immediately after the completion of purchase process
• Affordable premium (on monthly basis as shown below)
• Net proceeds will be donated to medical institutions

About the survey

Survey period：May 7-14, 2020
Target respondents：Policyholders of COVID-19 Cover
No. of respondents：112人
Type：Online survey

About justInCase

As a small-amount and short-term insurer founded in 2016, justInCase aims to create value through innovation to make insurance become interactive. By utilizing Machine Learning, Artificial Intelligence and other innovative technologies, justInCase aims to offer insurance products and services around the world that are yet to exist. (https://justincase.jp/eng)

For any inquiries, contact:
Elaine Tung
pr@justincase.jp
1-6-1 Chiyoda Otemachi, Tokyo